Terms & Conditions Shopjilla E-Commerce LLP
Shopjilla – Our Motive
At Shopjilla E-Commerce LLP, our mission is to empower local businesses, small sellers, and entrepreneurs by providing them a powerful online platform to reach customers across India.
We aim to make online shopping simple, secure, and accessible to everyone — whether you're buying your first product online or launching your first online business.
✨ Our Core Motives
- Empowering Sellers: To create business opportunities for local shops, artisans, and startups by helping them sell online with ease and zero entry barriers.
- Easy Shopping for Everyone: To offer a smooth, user-friendly, and affordable shopping experience for every customer — from metro cities to remote towns.
- Quality Products at Best Prices: To connect customers with genuine, high-quality products at the most competitive prices.
- Fast & Safe Delivery: To build a reliable delivery network that brings products quickly and securely.
- Trust & Transparency: A platform where trust, fairness, and transparency guide every transaction.
- Digital Growth of India: Shopjilla supports the Digital India mission by bringing small businesses online.
- New Features: Shopjilla adds new features for sellers regularly to support their growth.
✅ Policy Links:
- Vendor Registration Policy
- Vendor Packing Guidelines
- Packing Class Types
- Vendor Rights
- Shopjilla Rights Over Vendors
- Shipping Policy
- Payment Terms
📝 Vendor Registration Policy
1. Introduction
This outlines the terms and process for businesses to register as sellers on Shopjilla.
2. Eligibility Criteria
- Registered business (Proprietorship, LLP, Pvt. Ltd.)
- Valid GSTIN
- PAN Card
- Business bank account
- Mobile number, Email ID, Business Address
3. Required Documents
- GST Registration Certificate
- PAN Card
- Address Proof
- Cancelled Cheque
- ID Proof of Authorized Person
- Product Catalog (if available)
4. Registration Process
- Fill online vendor form
- Upload documents
- Verification
- Approval & dashboard access
- Training support
5. Vendor Responsibilities
- Maintain product quality
- Accurate stock & pricing
- Dispatch orders on time
- Professional customer service
- Follow tax regulations
6. Commission & Payout Policy
Commission varies (around 10%). Payouts every 7–10 days after returns and deductions.
7. Product Categories Allowed
- No alcohol, tobacco, drugs, weapons
- No pirated or fake goods
8. Termination or Suspension
- Fake or banned product listings
- Policy violations
- Order issues or fraud
9. Support & Communication
Vendors get support via phone, email, and dashboard with training and updates.
📦 Vendor Packing Guidelines
1. Purpose
Ensure secure, professional, and brand-representative packaging to avoid damage and increase customer satisfaction.
2. General Standards
- New, clean packaging only
- No reused or damaged boxes
- Neutral branding preferred
3. Recommended Materials
- Corrugated Boxes (3-ply, 5-ply)
- Polybags (tamper-proof)
- Bubble Wrap, Foam, Thermocol
- Void Fillers
- Wide sealing tape
4. Product Type Packaging
- Electronics: Bubble wrap + foam + 5-ply box
- Clothes: Polybag + invoice
- Books: Shrink wrap + bubble wrap
- Jewellery: Padded box + seal
5. Labelling
- Labels on top, visible and scannable
- No tape over barcode
6. Do's & Don’ts
✅ Do: Tight packing, proper sealing, include invoice.
❌ Don’t: Reuse damaged boxes, handwrite on packaging, show other brand names.
7. Rejection Cases
- Exposed items
- Missing barcode
- No padding for fragile goods
- Damaged/reused boxes
8. Return Packaging
Returned items should be inspected and repacked securely. Clothing must have security tags — opened tags won't be accepted.
9. Environmental Guidelines
- Use eco-friendly materials
- Minimize plastic use
📦 Packing Class / Packaging Category – Shopjilla E-Commerce LLP
Packing Class refers to a standardized set of packaging guidelines based on the product type, fragility, weight, and size. It helps vendors ensure secure packaging and smooth delivery, minimizing damages and returns.
🏷️ Packing Class Types
🟢 Class A – Non-Fragile, Lightweight Products
Examples: T-shirts, mobile covers, soft toys, books
- Single-layer polybag or padded envelope
- No bubble wrap needed
- Waterproof and tamper-proof packaging
🔵 Class B – Non-Fragile, Medium Weight Products
Examples: Shoes, headphones, kitchen utensils, phone chargers
- Branded box or bubble wrap + 3-ply corrugated box
- Fill empty space inside the box
- Seal with strong tape
🟡 Class C – Fragile or Sensitive Products
Examples: Glassware, perfumes, electronics, cosmetics
- Multiple layers of bubble wrap
- Use of foam corners or thermocol
- Strong 5-ply corrugated box
- Label with “FRAGILE – HANDLE WITH CARE”
🔴 Class D – Heavy or Bulk Products
Examples: Mixer grinders, gas stoves, dumbbells, cookware sets
- 5-ply or 7-ply heavy-duty corrugated box
- Strong internal cushioning (foam/thermocol)
- Reinforced corners and edges
- Shrink wrap and tape
⚫ Class E – High-Value or Delicate Electronics
Examples: Laptops, tablets, cameras, smartwatches
- Anti-static bubble wrap
- Branded box + outer corrugated box
- Tamper-evident tape and barcode sticker
- Waterproof inner packaging
💳 Payment Terms & Conditions – Shopjilla E-Commerce LLP
1. Overview
These payment terms govern how Shopjilla processes payments to registered vendors for products sold through our platform.
2. Payment Cycle
Weekly/bi-weekly based on vendor tier. Payouts within 7–10 working days post successful delivery and return period closure.
3. Payment Eligibility
- Order delivered and accepted by customer
- Return period passed
- No disputes on quality or authenticity
4. Payment Method
NEFT/IMPS to registered vendor bank account. Bank details must be accurate.
5. Deductions & Charges
- Platform Commission (~10%)
- Shipping Fee
- Taxes (GST, etc.)
- Penalties or promotional costs (if applicable)
6. Order Returns & Refund Adjustments
No payment for returned orders. If refund already made, it will be adjusted in next payout.
7. Invoice & Tax Compliance
Upload GST-compliant tax invoice per order. TDS/TCS may apply.
8. Dispute Resolution
Disputes to be raised within 7 days. Resolution within 10 working days.
9. Right to Hold Payment
- If vendor account is under review
- If products are illegal, counterfeit
- If performance is poor (returns/complaints)
✅ Vendor Rights – Shopjilla E-Commerce LLP
1. Fair Business Opportunity
Equal chances to list and sell products without bias.
2. Clear Terms & Policies
Transparent fees and rules. Prior notifications for changes.
3. Set Own Prices
Vendors control product prices and offers.
4. Timely Payments
Regular, transparent payments after deductions.
5. Catalog Management
- Add/edit/delete products
- Update stock, price, descriptions
- Request new categories or SKUs
6. Confidentiality
Shopjilla protects vendor data and sales information.
7. Dispute Rights
Vendors may raise disputes and expect timely resolution.
8. Access to Support
- Dedicated support channels
- Training and tutorials
9. Review & Feedback
Right to respond to buyer feedback and report false reviews.
10. Exit Option
Deactivate account anytime with proper notice. Dues cleared on final cycle.
11. Protection from Unfair Penalties
No penalty without valid reason and proof. Appeal system available.
12. Growth Opportunities
- Campaigns, sales events
- Sponsored listings
- Loyalty and reward programs
🛡️ Shopjilla’s Rights Over Vendors – Shopjilla E-Commerce LLP
Shopjilla is committed to providing a fair and transparent marketplace for both customers and vendors. To maintain service quality, customer trust, and platform integrity, Shopjilla reserves the following rights:
1. Right to Approve or Reject Vendor Registration
Shopjilla reserves the right to accept or reject any vendor application based on documentation, business category, past record, or platform requirements.
Incomplete or fake documents will lead to automatic rejection.
2. Right to Verify Vendor and Product Authenticity
Shopjilla has the right to verify vendor identity, warehouse address, bank details, and business licenses.
Shopjilla may request physical verification or video calls for authentication.
3. Right to Control Product Listings
- Approve or reject products before listing
- Remove or suspend listings that violate platform policies (e.g., counterfeit, banned products, misleading descriptions)
- Modify listing format for uniform appearance
4. Right to Enforce Quality Standards
- Inspect quality of listed items
- Take action if vendors receive frequent complaints, returns, or low ratings
- Block or delist non-compliant vendors/products
5. Right to Charge Fees and Deductions
Shopjilla can apply the following:
- Platform commission
- Logistics and shipping fees
- Promotional contribution (if agreed)
- Penalties for return abuse, delayed dispatch, or cancellation
All charges are explained in advance and shown in the vendor dashboard.
6. Right to Hold or Delay Payments
Shopjilla may hold payments in cases of:
- Ongoing disputes or investigations
- Fraud or policy violation
- Suspicious activity
Payments will be released once issues are resolved.
7. Right to Suspend or Terminate Accounts
- Products are counterfeit, unsafe, or prohibited
- Repeated order cancellation or return abuse
- Fraudulent activity or data manipulation is detected
8. Right to Use Vendor Content
- Use product images, descriptions, and brand names for marketing and sales
- Feature their products in sales events, newsletters, and banners (unless opted out)
9. Right to Modify Policies
Shopjilla can revise platform policies including fees, shipping, returns, or operational processes.
Any change will be notified to vendors at least 7 days in advance via email or dashboard.
10. Right to Protect Customer Experience
Shopjilla prioritizes customer satisfaction and reserves the right to intervene in any vendor-customer dispute.
Shopjilla can offer refunds, replacements, or compensation if vendors fail to respond or resolve issues on time.
11. Right to Access Sales and Return Data
Shopjilla has full rights to analyze vendor sales, returns, performance, and trends to improve platform services and customer engagement.
12. Right to Audit
Shopjilla may conduct periodic audits of vendor operations, packaging standards, or delivery timelines either directly or through authorized third parties.
All disputes will be settled in Rajasthan Judicial Court.
🚚 Shipping Policy – Shopjilla E-Commerce LLP
This Shipping Policy outlines the responsibilities, processes, and expectations for the shipment of products sold through Shopjilla. It applies to all registered vendors and logistics partners associated with the platform.
1. Shipping Models Supported
✅ Shopjilla Fulfilled (SJF):
Shopjilla arranges pickup, shipping, and last-mile delivery. Vendors are responsible for packaging and labeling the products before pickup.
2. Order Processing Timeline
| Stage | Timeline |
|---|---|
| Order Confirmation | Instantly after payment |
| Ready for Dispatch | Within 24–48 working hours |
| Pickup by Courier | Within 24 hours after ready status |
| Delivery to Customer | 7 to 10 working days, based on location |
Note: Delays must be reported in advance. Repeated delays may result in penalties or suspension.
3. Shipping Charges
- Shipping fees vary based on product weight, dimensions, and destination.
- In Shopjilla Fulfilled model, standard shipping charges are deducted from the vendor’s payout.
- Free shipping options may be promoted by Shopjilla or voluntarily provided by vendors.
4. Packaging Requirements
All vendors must follow Shopjilla’s official Packing Guidelines, including:
- Use of strong boxes or tamper-proof polybags
- Product-specific packing (e.g., fragile items with bubble wrap)
- Clear and readable shipping labels on the top of the package
5. Shipping Label & Invoice
- Attach shipping label (auto-generated via dashboard)
- Include invoice copy inside or on the package
- Ensure barcode is scannable and clearly placed
6. Tracking & Notifications
Shopjilla provides real-time tracking for all orders. Buyers and vendors receive automated updates on:
- Order Dispatch
- In-Transit Status
- Out for Delivery
- Delivered or Failed Attempt
7. Returns & Reverse Logistics
- Returned products will be picked up and returned to the vendor.
- Return shipping cost is borne by the vendor if due to wrong/defective item.
- If return is customer-initiated without issue, charges may be waived.
8. Undelivered / Failed Deliveries
If the courier fails to deliver, the package is returned (RTV) to the vendor. Repeated failed deliveries from the same vendor will be reviewed.
9. International Shipping
Currently not supported. Shopjilla only supports domestic deliveries within India.
10. Prohibited Items for Shipping
- Liquids or chemicals
- Weapons or explosives
- Pornographic or banned material
- Perishable items (without approval)
- Anything restricted under Indian law
Legal Note: These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Rajasthan.
***Other terms and conditions apply.***
📩 For Registration & Support:
Email: support@shopjilla.in
Phone: +91-9430674262
Website: www.shopjilla.in
🔒 Shopjilla Vendor Privacy Policy
Effective Date: 01/07/2025
Last Updated: 31/07/2025
Shopjilla E-commerce LLP (“we”, “our”, “us”) is committed to safeguarding the privacy of our vendors. This Privacy Policy outlines how we collect, use, disclose, and protect the personal and business information of vendors who register, list, and sell their products on the Shopjilla platform.
- Personal & Business Information:
Business Name, PAN, GSTIN
Owner/Contact Person’s Name
Mobile Number & Email Address
Bank Account Details (for payment settlements)
Address (Business/Registered Office) - Digital & Technical Information:
IP Address
Login Logs & Session Details
Uploaded Product Listings, Descriptions, and Inventory Records
Communication logs (emails, chats, support queries)
- Verifying identity and business authenticity
- Enabling product listings and transactions
- Facilitating payments and settlements
- Sending order notifications and support messages
- Resolving disputes and refunds
- Tax compliance and audit purposes
- Improving seller dashboard and platform services
We employ advanced security measures including:
- SSL encryption on our platform
- Secure access to dashboards with OTP/login verification
- Limited internal access to sensitive data
- Routine security audits
However, no system is 100% secure. Vendors are responsible for safeguarding their login credentials.
We do not sell vendor information. However, we may share it with:
- Courier & logistics partners (for pickup & delivery)
- Payment gateways & banking partners
- Legal authorities (in case of investigation or regulatory requirement)
- Third-party service providers (technical, tax, or support teams)
All shared data is done on a strict need-to-know and confidentiality basis.
By registering on Shopjilla, vendors consent to receive:
- SMS & WhatsApp updates related to orders, returns, and payments
- Emails on business updates, policy changes, promotions
- Platform alerts or dashboard notifications
Vendors may opt out of promotional emails but not transactional ones.
- Access their account data via the vendor dashboard
- Update or correct information
- Deactivate their account (after completing all outstanding transactions)
- Request deletion of their account (subject to legal and compliance obligations)
Shopjilla complies with India’s Information Technology Act, 2000, and applicable Data Protection Rules.
All vendor records are maintained as per GST and income tax regulations.
In case of a legal request, your information may be disclosed to law enforcement agencies with proper authorization.
- Vendors must ensure that the data they provide is accurate and up to date.
- Vendors must not use any customer or Shopjilla data for personal marketing or unlawful activities.
- Unauthorized access or misuse of the platform may lead to suspension or legal action.
If data storage or backup occurs on international cloud servers, it will still be governed by this Privacy Policy and Indian data protection laws.
Shopjilla may modify this Vendor Privacy Policy from time to time. Updated versions will be posted on the Vendor Portal, and continued use of our services constitutes acceptance of the new terms.
These policies are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Rajasthan (or specify the applicable state/city).
Email: support@shopjilla.in
Phone: +91-9430674262
Address: [Insert Office Address]